Can I find Loris products in stores?
We are delighted to announce that Loris, our esteemed brand, will soon be opening its inaugural store in the USA, located in New Jersey. While eagerly awaiting our physical presence, we invite you to explore and purchase our exceptional products through our official website and Amazon platform.

Where are Loris products manufactured?
Our products are manufactured in state-of-the-art facilities in Türkiye, where we maintain strict quality control standards to ensure the highest quality and safety of our products.

Are Loris products cruelty-free?
Yes, all Loris products are cruelty-free. We are committed to ensuring that our products are not tested on animals at any stage of production.

Are Loris products suitable for all skin types?
We strive to create products that are suitable for a wide range of skin types. However, individual skin reactions may vary, so we recommend doing a patch test before using any new product, especially if you have sensitive skin.

Can I return or exchange products if I'm not satisfied?
Yes, we offer a satisfaction guarantee on all our products. If you are not completely satisfied with your purchase, you may return or exchange it within 30 days of receipt. Please refer to our Returns & Exchanges policy for more details.

Do you offer international shipping?
From our website, Loris Perfume only supply its products within the United States.

How can I contact Loris customer service?
If you have any questions or concerns, our customer service team is here to help. You can reach us via email at info@loris.com or by filling out the contact form on our website.

How do I manage my account login information?
It is very easy to update any of your account information. Simply follow these steps:

    -Go to My Account
    -Login to your account
    -In your Account Information under Contact Information, select 4Change Password to update your login information.   
    -Update your name, e-mail address, or password and select SAVE

How do I change my billing address on my account?
It is very easy to update any of your account information including your billing address. Simply follow these steps:

    -Go to My Account
    -Login to your account
    -In your Address Book under Default Billing Address, select Edit Address to update your billing address
    -Update your address and select SAVE ADDRESS

How do I change my shipping address?
It is very easy to update any of your account information including your shipping address. Simply follow these steps:

    -Go to My Account
    -Login to your account
    -In your Address Book under Default Shipping Address, select Edit Address to update your shipping address
    -Update your address and click SAVE ADDRESS

How can I be certain your website is secure?
Whether you register as our customer or place an order as a guest, we know how important it is to protect your personal information and purchases. One of the ways in which we safeguard this information is by partnering with Shopify Plus payment gateway service provider, to ensure that the way in which we process and store your information fully complies with PCI security standards.

How long does it take to process my order?
Once you place your order, you will receive an order confirmation e-mail. Your order will be processed by our fulfillment center within 24 hours. Orders placed on holidays and weekends will be processed within 2 business days. Once your package ships, we will send you a shipping confirmation e-mail with a link to track your order. For more information about shipping, visit our Shipping & Returns page.

How can I track my package?
We ship your package from our warehouse in New Jersey via an exclusive contract with FedEx. Once your order ships, we will e-mail you a tracking number to track your order via the FedEx website.

What payment methods can I use to purchase?
We accept every major credit card: American Express, Visa, Mastercard, and Discover. You can also buy directly from amazon.com by clicking the button on the product page. For your convenience, we also offer Klarna, so you can pay for your purchase in four monthly installments.

Why is my promo code not working?
There are several reasons why your promo code may not be working. The promo code may have been associated with a limited time offer that has expired or could simply have been entered incorrectly. Please note that only one promo code is available for use per order and that use of a promo code denotes knowledge and acceptance of related terms and conditions. If your promo code is still not working, please contact our customer service team, and we will be happy to assist you.